Refund policy

Last Updated: 20 June 2026

At BoomBuy, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before placing your order.

Return Eligibility

We accept returns only if the following conditions are met:

  • The return request is made within [3–7 DAYS] of receiving the product.
  • The product is unused, unwashed, and unworn.
  • All original tags, labels, and packaging are intact.
  • The item is in its original condition without any stains, damage, perfume, or alterations.
  • A valid proof of purchase or order number is provided.

BoomBuy reserves the right to reject returns that do not meet the above conditions.

Return Timeframe

You must initiate a return request within [7 DAYS] from the date your order is delivered.

Requests received after this period may not be accepted.

To initiate a return, please contact us at:

Email: [boombuyshopp@gmail.com]

Please include:

  • Order Number
  • Full Name
  • Reason for Return
  • Photos of the product (if applicable)

Refund Process

Once we receive and inspect your returned item:

  1. We will notify you whether your return has been approved or rejected.
  2. If approved, your refund will be processed to your original payment method.

Refunds are generally processed within [7–14 BUSINESS DAYS] after the returned product passes our quality inspection.

Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.

Exchange Policy

We offer exchanges for:

  • Incorrect size (subject to availability)
  • Wrong item received
  • Damaged or defective products

Exchange requests must be submitted within [3–7 DAYS] of delivery.

If the requested size or product is unavailable, you may choose:

  • A refund
  • Store credit
  • Another available product of equal value (if applicable)

Damaged, Defective, or Incorrect Products

If you receive:

  • A damaged item
  • A defective product
  • The wrong product
  • A product with a manufacturing defect

Please contact us within [48 HOURS] of delivery.

Email us at:

[boombuyshopp@gmail.com]

Include:

  • Order Number
  • Clear photos of the product
  • Photos of the packaging
  • A brief description of the issue

After verification, we will arrange a replacement or refund at no additional cost.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Products purchased during clearance or final sale (unless damaged or defective)
  • Gift cards (if applicable)
  • Customized or personalized products
  • Products showing signs of use, washing, or damage caused by the customer
  • Products without original tags or packaging
  • Returns requested after the return window has expired

Return Shipping Charges

If the return is due to:

Our Error (Wrong Item / Damaged / Defective Product):

  • BoomBuy will bear the return shipping cost.

Customer-Initiated Return (Size Preference, Change of Mind, etc.):

  • Return shipping charges will be [borne by the customer / deducted from the refund amount].

Please confirm the applicable return shipping charges with our support team before sending the product back.

Order Cancellation

Orders can be cancelled before they are shipped.

If your order has already been dispatched, cancellation may not be possible. In such cases, you may request a return after delivery as per this policy.

Refund Exceptions

Refunds may be refused if:

  • The returned item does not meet our return eligibility criteria.
  • The product is damaged due to misuse or improper handling.
  • Required information or proof of purchase is not provided.

Need Help?

If you have any questions regarding returns or refunds, please contact us.

Email: [boombuyshopp@gmail.com]
Business Hours: [MONDAY–SATURDAY | 10:00 AM – 6:00 PM]

Our Promise

We want you to shop with confidence at BoomBuy. If something isn't right with your order, we'll work quickly to provide a fair and hassle-free solution. Your satisfaction is important to us.